At SParms, we want you to be completely satisfied with your purchase. That's why we offer a 30-day return policy from the date of purchase. Please read our return policy carefully to understand your options. Returns from outside of Australia do not qualify for free shipping. The customer is responsible for all shipping charges for international returns.

Conditions for return

To be accepted for a refund or exchange, every returned item must meet all of the following conditions:

1. Lodged within 30 days. Your return request is submitted through our returns portal within 30 days of your purchase date.

2. Unworn and unwashed. The item has not been worn (beyond trying it on), washed, altered or damaged after delivery.

3. Brand new condition. The item is clean, free of marks, odours, pet hair and sunscreen or makeup residue.

4. Original packaging. The item is returned in all of its original packaging, with any tags and labels still attached.

5. Eligible item. The item is not listed under Items not eligible for return below.

6. Matches your request. The items you send back are the same items, sizes and quantities you selected in the returns portal.

We inspect every return when it arrives. If an item does not meet these conditions, we may refuse the return and send the item back to you at your cost.

These conditions apply to change-of-mind and sizing returns. They do not limit your rights under the Australian Consumer Law for faulty, damaged or incorrect items.

Items not eligible for return

The following items cannot be returned unless they are faulty:

• Sale and clearance items

• eGift cards

• Opened sunscreen products, for hygiene reasons

• Sparms Checkout Protection (the $2.99 cover added at checkout)

• Items that have been worn, washed, altered or damaged after delivery

Return shipping

Who pays for return shipping depends on whether your order included Sparms Protection.

If your order qualified for free shipping and a return takes it below the free-shipping threshold, we may deduct the original shipping cost from your refund.

International returns are not lodged through the portal. Email support@sparms.com.au to arrange one. International return shipping is paid by you unless your order included Sparms Protection or the item is faulty.

How to lodge a return:

1. Open our returns portal.

2. Enter the email address or postcode on your order, plus your order number or tracking number. If you received the item as a gift, choose Returning a gift? instead.

3. Select the items you want to return and the reason for each one.

4. For a faulty, damaged or incorrect item, upload photos of the item and its packaging.

5. Follow the portal's instructions to send your return, and pack the items securely in their original packaging.

6. We inspect your return when it arrives and process your refund or exchange once it is approved.